NSPL CRM Features

1. Customer Database Maintenance: Multiple addresses & contacts
2. Service Contacts maintenance
3. Support management system
4. General Contacts maintenance
5. Interaction with Customers: Emails, Sms
6. Alerts
7. Employees information
8. Product Planning
9. Bifercation of Customers into different Segments
10. Time & Task Management
11. Record of Customers Annual Maintenance Contracts

Functions of CRM

1. Sales, Marketing, Accounting and Customer Service can all be tied together with a powerful, centralized CRM software made to retain customer loyalty, increase revenue, deliver consistent and efficient customer service, and finally, evaluate which customers to focus on.
2. For your daily communications, calendaring, tasks and appointments and a way to track sales leads and opportunities, to share data across sales representatives, to improve the understanding of your sales process, to communicate with a broad groups of people on a one to one basis, to improve your business process in the most important area – sales, and need a reporting system that beats multiple excel spreadsheets, then you need a complete CRM solution.
3. CRM software can increase profitability for your business by reducing current operating costs, and by increasing customer value through smarter marketing using customer data to increase customer profitability.

4. CRM is built to take care of Customer personal needs "centrally", meaning that by using a single software, all the employees of  the same company can access an organised database via Internet, where sales, customer service and management have access to the same customer data using tools such as "Sales Force Automation" (provides Lead Management, Opportunity Management, Account and Contact Management, Reports and Dashboards specifically useful for your organization's sales team),
5. "Customer Support and Services" (provides Ticket Management, Knowledge Base, E-mail Notifications specifically useful for your organization's customer support team.),

6.  "Marketing Automation" (provides Lead Management, Mailing Lists, E-mail/Mail Merge templates, Product Management, specifically useful for your organization's marketing team.),
7. "Inventory Management" (provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, and accounting processes and enhance the sales effectiveness.) , providing a complete integration between pre-sales, post-sales, procurement, fulfillment, and other business processes within your organization.

8. CRM software will help you build customer relationships by setting mutually satisfying goals between organization and customers, establishing and maintaining customer rapport and producing positive feelings in your organization and for the customers.

NSPL